Please note: We put our customers first and will do everything we can to help you resolve any issue. Our customers are never on their own, and we pride ourselves on delivering 5-star support. We'll do our best to solve any problems with our products, services, or your Code-Canyon experience in general.
We encourage all customers to contact Code-Canyon support via live chat, tech ticket, or at support@code-canyon.shop for any assistance, clarification, feedback, or technical help.
Refunds: Before a refund is granted, you’ll need to allow us the opportunity to assist you. Please contact Code-Canyon support via live chat, tech ticket, or at support@code-canyon.shop. Our team is committed to resolving any issues quickly and professionally.
Let me know if you'd like to expand this with eligibility criteria, EU compliance language, or add it directly to your refund policy page.
To summarise and clarify: No returns/refunds will be offered for digital products except cases in which the product you’ve purchased is:
Completely non-functional
Product main description was misleading or the product doesn't perform the promised function.
You didn’t download the product.
We do consider refunds on a case-by-case basis.
Based on EU law, you may withdraw the purchase and receive a refund for any digital content (or service) purchased on the site during 14 days, only if you did not download the content and did not install it on the site and only if we did not start working on the requested development project (including but not limited to: SEO Services, Hosting services, Site speed-up service, Web development, Plugin development..). Once a digital product has been downloaded and/or a purchased service has commenced, customers immediately lose their right of withdrawal.
We also reserve the right to refuse a refund in following situations:
- you have changed your mind about an item/subscription.
- you bought an item by mistake and the product(s) was sent/already downloaded by you.
- The product was bought by your employee or associate through your PayPal account which he/she had legal access to.
- You can not install the downloaded product (we'll help you do that).
- The product is incompatible with your WordPress, plugins or web server settings.
- The product does not function as you wanted it to.
- The product displays a message about the need to enter a license key or activation (but has full functionality).
- You broke your website when installing the product.
- You did not receive technical support on code-canyon 10 minutes after contacting.
- You refused to provide to our support staff access to your web-site to investigate the product you are having an issue with.